Effective Date: January 2026
The Singing Heart Estate
The Singing Heart Estate (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us. This policy outlines how we collect, use and manage your information in accordance with the Privacy Act 1988 (Cth).
What information we collect
We may collect personal information including:
Your name, email address and phone number
Wedding details (such as date, guest numbers and preferences)
Information provided through enquiries, downloads or bookings
Any additional information you choose to share with us
We may also collect non-identifiable information such as website usage data.
How we collect information
We collect information when you:
Submit an enquiry through our website
Download resources such as our wedding guide
Communicate with us via email or phone
Make a booking or engage our services
We also collect information through website technologies such as cookies and analytics tools.
Why we collect your information
We collect and use your information to:
Respond to enquiries and provide information about our services
Prepare proposals, bookings and event planning
Communicate with you throughout your wedding journey
Improve our website, services and client experience
Provide relevant marketing and updates (where permitted)
Cookies and tracking technologies
Our website uses cookies and similar technologies to enhance your experience and understand how visitors interact with our site.
This may include the use of tools such as Meta Pixel and website analytics, which help us measure advertising performance and show relevant content to people who have visited our website.
You can adjust your browser settings to manage or disable cookies if you prefer.
How your information is stored and protected
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.
Your information may be stored securely through third-party platforms we use to operate our business, including our website provider, email systems and accounting software.
Disclosure to third parties
We may share your information with trusted third-party providers who support our operations, such as:
Website and hosting platforms (e.g. Webflow)
Email and communication tools
Accounting and invoicing systems (e.g. Xero)
We only share information where necessary and take reasonable steps to ensure it is handled appropriately.
Marketing and communications
We may send you information about our services, updates or relevant content. You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
Access and correction
You may request access to the personal information we hold about you and ask for corrections if needed. We will respond within a reasonable timeframe.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
The Singing Heart Estate
Sunshine Coast, Queensland
Email: hello@thesingingheart.com.au
